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Pacific Financial Derivatives Ltd.

Customer Support Information

Product Inquiries and Service Numbers PFD provides continual 24 hour support from 10:00 am Monday New Zealand time (11:00 PM Sunday London time, 6:00 PM Sunday New York time) through 10:00 am Saturday New Zealand time (11:00 PM Friday London time, 6:00 PM Friday New York time)

Physical Address: Level 8, Swanson House,12- 26 Swanson St., Auckland Central 1010, New Zealand
Mailing Address: PO Box 105108, Auckland City 1143, New Zealand
Client Services: +64 9 6320129/100/121
Technical Support: +64 9 6320100/121
Skype: pacific.f.d
Account Opening, IB: + 64 9 6320129
International Dealing Desk: +64 9 632 0100
General Info: +64 9 632 0129
National Toll Free: 0800 000973

When is it appropriate to call the dealing desk? All PFD clients are encouraged to call the dealing desk under the following conditions:

No immediate access to the Internet
Client fails to receive a confirmation on an order placed online
Internet failure or failure to connect to the PFD server
For any other inquiries that are not trade related please call PFD Customer Support staff, which is available 24-hours a day to assist you at +64 9 6320100/121/129
International Toll Free Numbers: Country/Region Phone Numbers
Australia: 1 800 648597
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