Disclosure Requirements

The Company being an issuer is required to comply with the Disclosure requirements as per Financial Markets Conduct Act 2013

"Information about 'regulated offers' must be disclosed in a product disclosure statement (PDS) and the Disclose Register. Together, this information must include all material information about the offer of a financial product and be up-to-date, accurate and understandable."

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Read our Product Disclosure Statement (PDS)

Fair Dealing

"The Financial Markets Conduct Act 2013 (FMC Act) sets out minimum compliance standards of behaviour for people operating in the financial markets.

The FMC Act provides for fair dealing in relation to financial products and services by prohibiting:

  • misleading or deceptive conduct
  • false or misleading representations
  • unsubstantiated representations
  • offers of financial products in the course of unsolicited meetings.

The fair dealing provisions of the FMC Act are not focused only on retail customers. They apply to all members of the public (regardless of whether they're a retail or wholesale customer) and are based on equivalent provisions in the Fair Trading Act 1986 (FTA)."

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The Company does not accept liability for any error or omission on its website. Discover More

Privacy Policy

The Company strictly follows Privacy Act 1993. Discover More


What should you do if something goes wrong? In the event that you wish to make a compliant, you should first make the complaint in writing detailing the nature of the compliant and send it to Pacific Financial Derivatives Ltd’s Risk & Compliance Manager. On receipt of your complaint, Pacific Financial Derivatives Ltd will confirm to you that it has received the same and will endeavour to investigate it and respond to you within 10 days. Our contact details are:

  • Office Address: level 8, 12-26 Swanson St.,
  • Auckland Central 1010, New Zealand
  • Mailing Address: PO Box 105108,
  • Auckland City 1143, New Zealand

Dispute Resolution

In the first instance the Risk & Compliance Manager will try and resolve the dispute between the parties. However, if a satisfactory outcome cannot be achieved, you should refer the matter to Financial Dispute Resolution and follow the instructions set out at

Financial Dispute Resolution is an approved dispute resolution scheme under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. Our participant details are set out at: Financial Dispute Resolution will not charge you any fee to investigate or resolve your complaint. Financial Dispute Resolution contact details:

  • Financial Dispute Resolution
  • P O Box 5730 Wellington 6145 New Zealand

Get in touch

Pacific Financial Derivatives Ltd.

Customer Support Information
Product Inquiries and Service Numbers PFD provides continual 24 hour support from 10:00 am Monday New Zealand time (11:00 PM Sunday London time, 6:00 PM Sunday New York time) through 10:00 am Saturday New Zealand time (11:00 PM Friday London time, 6:00 PM Friday New York time)

Physical Address:
Level 8, Swanson House,12- 26 Swanson St., Auckland Central 1010, New Zealand
Mailing Address:
PO Box 105108, Auckland City 1143, New Zealand
Client Services:
+64 9 6320129/100/121
Technical Support:
+64 9 6320100/121